A reflection of one year and a plan for this year for two healthcare leaders

Better patient flow. A clearer understanding of one's job description.

Those are among the best achievements in 2007 for two healthcare leaders. Dell T. Forrester, CPAM, director of patient financial services at Chester River Hospital Center in Chestertown, MD, and Brittany Evans, patient access coordinator at Harrison County Hospital in Corydon, IN, sat down with Patient Access Advisor for a conversation about 2007 and the New Year.

Here's what they said.