Some patient access managers worry about compliance and lack of control over employees. Others say it results in outstanding customer service. Some worry about incoming calls and how representatives handle them. Others say that is not a concern.

Having your preregistration staff members work from home can be harrowing, but it can also build a better relationship with the patient. And when you are on the front line, customer service is a priority, patient access professionals say. As long as management can ensure it gets the most out of staff members who work from home, it should be a win-win.