A good incentive program goes a long way for access staffs

With the high staff turnover in patient access departments, employers need to seek out ways to provide as much motivation as they can offer.

Michael Friedberg, in the HCPro book Staff Competency in Patient Access, wrote, "When talking to my colleagues throughout the access community, I've found that the one common challenge-regardless of the size of the hospital, type of hospital, or location-is finding, training, motivating, and retaining good, qualified staff members to work in patient access."